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Customer Romance - know your customer (KYC), Build a solid relationship with your customers and keep them hocked to your brand forever
Created by Yvonne Ohui MacCarthy
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What Will I Learn?
- You would be able to identify the different types of customers
- You would be better equipped to deal with customers
- You would know and understand exactly what your customers want
- You would be equipped with the right tools to enhance your customer relationships
- There are absolutely no requirements apart from a good attitude and willingness to learn and make changes when necessary
The customer is no more King but the Kingmaker, that’s how important customers are. In fact they’re the reasons why we’re in business and they are our No.1 bosses. This course aims at teaching students the importance of knowing their customers, the benefits of knowing their customers, the different types of customers and how to nurture that all important relationship. The effect would be an enhanced relationship that would increase business revenue.
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A step by step guide on how to become the most efficient customer service employee for your organization and customers.
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